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Returns through our DHL Returns Portal within Germany:

>> DHL Returns Portal* >> CLICK!

Process of a return:

  • Fill in all fields in the DHL Returns Portal* and confirm your details with the [Next] button.
  • Now you can open the return label as a PDF document and print it out.
    Alternatively, you can show the QR code with your smartphone at Deutsche Post offices, parcel carriers, parcelshops or packstations of DHL to print the label.
  • Please pack the products carefully - preferably in the original packaging and stick the DHL return label clearly visible on the package (if possible, remove or stick over the old package label).
  • You can hand over the package at the nearest Deutsche Post offices, parcel carriers, parcelshops or packstations of DHL. Many Thanks!
  • Once your return has arrived, a credit note will be issued and sent to the registered email address. The credit amount will be refunded via your chosen payment method.


* We will bear the direct costs of returning the goods within Germany if you cancel your order in whole or in part within 14 days, the value of the returned goods exceeds 50.00 euros and you use the returns label provided by us. If you would like to return a consignment with a value of less than 50.00 euros to us, you can use our DHL returns label. In this case, we will offset the costs for the DHL returns label of 6.50 euros against your credit note.

Note: A direct exchange is not possible. If you wish a product e.g. in a different color or size, just make a new order and send back the other product. If you want to complain about a delivered product, please use our complaint form.

Please send returns from abroad at your own expense to:
- Return -
Bochumer Str. 96
46282 Dorsten


If you do not want to use the DHL Returns Portal and you have questions about returning, please fill out the form below.
Please note that the information on this page does not constitute a mandatory requirement for the effective exercise of the right of withdrawal.

Questions about the return
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