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Instructions on cancellation

Our non-binding return policy

Without prejudice to your respective legal rights, we are applying the following non-binding return policy:

  • We will bear the shipping costs of returning the goods within Germany if you cancel your order in whole or in part within 14 days, the value of the returned goods exceeds 50.00 euros and you use the returns label* provided by us.

  • We take back products you purchased from us provided they will be returned to us within 30 days after receipt of goods, they are complete and in the same condition as upon receipt.

  • Goods shipped between November 1 and December 31 of each year can be returned by January 31 of the following year (the direct costs of the return you bear yourself).

* If you would like to return a consignment with a value of less than 50.00 euros to us, you can use our DHL returns label. In this case, we will offset the costs for the DHL returns label of 6.50 euros against your credit note.

This non-binding return policy does not impose any restrictions to your legal rights and therefore does not limit your right of withdrawal as described.

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (scandinavian-lifestyle GmbH & Co. KG, Auf der Mühlenstätte 10, 33014 Bad Driburg, Germany,, phone +49 2362 95 36 002) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or scandinavian-lifestyle GmbH & Co. KG (Bochumer Str. 96, 46282 Dorsten, Germany) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

- To scandinavian-lifestyle GmbH & Co. KG, Auf der Mühlenstätte 10, 33014, Bad Driburg, Germany,

- I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/for the provision of the following service(*)

- Ordered on(*)/received on(*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

(*) Delete as appropriate.

PDF-Download: Model cancellation form