Delivery
Your order will be shipped by
Delivery time?
| Germany: | 1-2 working days |
| Austria and Benelux: | 2-3 working days |
| Europe and International: (depending on country of delivery) |
3-21 working days |
Usually orders until 12 a.m. (CET) will be shipped the same business day. If a product has a longer delivery time, this will be indicated on the detail page of the product and in the shopping bag (see additional information…).
DHL note: Due to the corona pandemic, there may be delays in parcel delivery in individual cases.
Shipping costs?
Germany
| Order to €48.99 | €4.95 |
| Order of €49.00 | free shipping |
Austria
| Order to €149.99 | €12.00 |
| Order of €150.00 | free shipping |
Benelux
| Order to €199.99 | €14.00 |
| Order of €200.00 | free shipping |
Europe
| Order to €299.99 | €19.00 |
| Order of €300.00 | free shipping |
Europe not EU
| Order to €349.99 | €24.00 |
| Order of €350.00 | free shipping |
Worldwide (partially restricted)
| Order to €799.99 | €59.00 |
| Order of €800.00 | free shipping |
Additional information:
Packstation or Postfiliale
You can send your order to any DHL Packstation or Postfiliale. Simply select the point "DHL Packstation/Postfiliale" at the different shipping address and enter the data. Optionally, you can find the best Packstation or Postfiliale near you by clicking the button [search Packstation/Postfiliale]. Delivery to a mailbox is not possible.
Partial deliveries
Usually we ship your order completely. If you order products with different delivery times, we can make a free part delivery. Please contact us separately if you want a partial delivery. Free partial deliveries are not possible outside of Germany.
Delivery time display
The delivery times within Germany are displayed on the detail pages of the products and in the shopping cart. In addition, the availability of the products is indicated in the automatic order confirmation e-mail. For deliveries abroad you have to add the longer delivery time of the packages to the delivery time. If you choose the payment method "Prepayment", the delivery will be delayed by 1-2 business days due to the payment process.
The delivery time of your entire order is determined by the product with the longest delivery time. Products that are not "In stock" will be ordered for you from the manufacturer. If unexpected delivery delays occur, you will be informed separately.
Switzerland and non-EU countriess
Swiss customers and non-EU customers do not pay the German VAT (19%) and will receive a net invoice. The VAT is levied on the country, mostly by the customs authorities. Additional may incur other fees and charges. For information, see, for example ec.europa.eu and for import turnover tax under www.zoll.de and specially for Switzerland xtares.admin.ch.