Delivery

We ship climate-friendly with DHL GoGreen.

Orders placed before 1 PM will be dispatched on the same working day.
Provided all products in the order are "in stock".
For products that are not in stock, the expected delivery time is automatically displayed (see additional information…).

Shipping costs (Parcel delivery times)

Germany (1-2 working days)

Countries from A-Z:

Austria (2 working days)

Belgium (2 working days)

Canada (5-10 working days)

China (8-11 working days)

Czech republic (2-3 working days)

Denmark (2-3 working days)

Estonia (3-4 working days)

Finland (4-6 working days)

France (3 working days)

Greece (6-8 working days)

Hungary (4 working days)

Ireland (3-4 working days)

Italy (3 working days)

Japan (8-14 working days)

Lithuania (3-4 working days)

Luxenburg (2-3 working days)

Malta (5-7 working days)

Netherlands (2-3 working days)

Norway (4-5 working days)

Poland (2-3 working days)

Portugal (9 working days)

Republic of Korea (8-10 working days)

Slovakia (3-4 working days)

Slovenia (4 working days)

Spain (4-5 working days)

Sweden (3-4 working days)

Switzerland (2-4 working days)

* Note: The amount of shipping costs depends on the total amount of an order. If the total amount is reduced by partial return, this may result in a subsequent charge for shipping costs.

Additional information:

Packstation or Postfiliale

You can send your order to any DHL Packstation or Postfiliale. Simply select the point "DHL Packstation/Postfiliale" at the different shipping address and enter the data. Optionally, you can find the best Packstation or Postfiliale near you by clicking the button [search Packstation/Postfiliale]. Delivery to a mailbox is not possible.

Partial deliveries

We always deliver your order in full. If products with different delivery times are ordered, we can make a partial delivery within Germany (the additional shipping costs are 6.95 euros). If the invoice amount per partial delivery is over 69.00 euros, we will cover the additional shipping costs. Partial deliveries outside Germany are not possible.
Please contact us separately if you would like a partial delivery.

Delivery time display

The delivery times within Germany are displayed on the detail pages of the products and in the shopping cart. In addition, the availability of the products is indicated in the automatic order confirmation e-mail. For deliveries abroad you have to add the longer delivery time of the packages to the delivery time. If you choose the payment method "Prepayment", the delivery will be delayed by 1-2 business days due to the payment process.
The delivery time of your entire order is determined by the product with the longest delivery time. Products that are not "In stock" will be ordered for you from the manufacturer. If unexpected delivery delays occur, you will be informed separately.

Switzerland and non-EU countriess

Swiss customers and non-EU customers do not pay the German VAT (19%) and will receive a net invoice. The VAT is levied on the country, mostly by the customs authorities. Additional may incur other fees and charges. For information, see, for example ec.europa.eu and for import turnover tax under www.zoll.de and specially for Switzerland xtares.admin.ch.