Delivery
Your order will be shipped by
Delivery time?
| Germany: | 1-2 working days |
| Austria and Benelux: | 2-3 working days |
| Europe and International: (depending on country of delivery) |
3-21 working days |
Usually orders until 12 a.m. (CET) will be shipped the same business day. If a product has a longer delivery time, this will be indicated on the detail page of the product and in the shopping bag (see additional information…).
NOTE: According to DHL, due to the current situation around Covid-19, there may be delays in parcel delivery.
Shipping costs?
Germany
| Order to €48.99 | €4.95 |
| Order of €49.00 | free shipping |
Austria
| Order to €99.99 | €9.90 |
| Order of €100.00 | free shipping |
Benelux
| Order to €149.99 | €12.00 |
| Order of €150.00 | free shipping |
Europe
| Order to €249.99 | €15.00 |
| Order of €250.00 | free shipping |
Europe not EU
| Order to €349.99 | €19.00 |
| Order of €350.00 | free shipping |
Worldwide (partially restricted)
| Order to €749.99 | €49.00 |
| Order of €750.00 | free shipping |
Additional information:
Packstation or Postfiliale
You can send your order to any DHL Packstation or Postfiliale. Simply select the point "DHL Packstation/Postfiliale" at the different shipping address and enter the data. Optionally, you can find the best Packstation or Postfiliale near you by clicking the button [search Packstation/Postfiliale]. Delivery to a mailbox is not possible.
Partial deliveries
Usually we ship your order completely. If you order products with different delivery times, we can make a free part delivery. Please contact us separately if you want a partial delivery. Free partial deliveries are not possible outside of Germany.
Delivery time display
If a product is not in stock at our warehouse in sufficient numbers, it will be ordered for you. The expected delivery time within Germany is displayed on the product detail page, in your shopping cart and in the order confirmation e-mail. For deliveries abroad you need to add the longer running time of the packets. You will be notified separately when unexpected delays occur.
Switzerland and non-EU countriess
Swiss customers and non-EU customers do not pay the German VAT (19%) and will receive a net invoice. The VAT is levied on the country, mostly by the customs authorities. Additional may incur other fees and charges. For information, see, for example ec.europa.eu and for import turnover tax under www.zoll.de and specially for Switzerland xtares.admin.ch.