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Delivery time?

Germany:  1-2 working days
Austria and Benelux:  2-3 working days
Europe and International:
(depending on country of delivery)		 3-21 working days


Usually orders until 12 a.m. (CET) will be shipped the same business day. If a product has a longer delivery time, this will be indicated on the detail page of the product and in the shopping bag (see additional information…).

DHL note: Due to the current difficult situation in international transport, there are delays in the transport of parcels.

Shipping costs?

Germany

Order to €48.99 €4.95
Order of €49.00 free shipping

Austria

Order to €149.99 €12.00
Order of €150.00 free shipping

Benelux

Order to €199.99 €14.00
Order of €200.00 free shipping

Europe

Order to €299.99 €19.00
Order of €300.00 free shipping

Europe not EU

Order to €349.99 €24.00
Order of €350.00 free shipping

Worldwide *

Order to €799.99 €59.00
Order of €800.00 free shipping

 

Additional information:

Packstation or Postfiliale

You can send your order to any DHL Packstation or Postfiliale. Simply select the point "DHL Packstation/Postfiliale" at the different shipping address and enter the data. Optionally, you can find the best Packstation or Postfiliale near you by clicking the button [search Packstation/Postfiliale]. Delivery to a mailbox is not possible.

Partial deliveries

Usually we ship your order completely. If you order products with different delivery times, we can make a free part delivery. Please contact us separately if you want a partial delivery. Free partial deliveries are not possible outside of Germany.

Delivery time display

The delivery times within Germany are displayed on the detail pages of the products and in the shopping cart. In addition, the availability of the products is indicated in the automatic order confirmation e-mail. For deliveries abroad you have to add the longer delivery time of the packages to the delivery time. If you choose the payment method "Prepayment", the delivery will be delayed by 1-2 business days due to the payment process.
The delivery time of your entire order is determined by the product with the longest delivery time. Products that are not "In stock" will be ordered for you from the manufacturer. If unexpected delivery delays occur, you will be informed separately.

Switzerland and non-EU countriess

Swiss customers and non-EU customers do not pay the German VAT (19%) and will receive a net invoice. The VAT is levied on the country, mostly by the customs authorities. Additional may incur other fees and charges. For information, see, for example ec.europa.eu and for import turnover tax under www.zoll.de and specially for Switzerland xtares.admin.ch.

* Worldwide shipping

Due to the current world situation, the capacity for international parcels is very limited. This leads to long transit times and high shipping prices. Therefore we can only offer shipping to a few countries. You can find the current list of countries in the shopping cart under "Calculate shipping costs outside Germany".

Functional

Functional cookies are absolutely necessary for the functionality of the webshop and are therefore always active. These cookies assign a unique random ID to the browser to ensure an unhindered shopping experience across multiple page views.

Session:
The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
Wish list:
The cookie makes it possible to make a wish list available to the user across sessions. This means that the wish list also remains valid for several browser sessions.
Device assignment:
The device assignment helps the shop to ensure the best possible display for the currently active display size.
CSRF-Token:
The CSRF token cookie contributes to your safety. It strengthens the protection of forms against unwanted hacker attacks.
Login-Token:
The login token is used for the cross-session detection of users. The cookie does not contain any personal data, but allows personalization across multiple browser sessions.
Cache exception:
The cache exception cookie allows users to read individual content regardless of cache memory.
Cookies active testing:
Here, the cookie checks in advance whether cookies are allowed by the site user's browser.
Cookie settings:
This cookie is necessary to save the site user's cookie settings over multiple browser sessions.
Amazon Pay Secure:
These cookies are necessary for the payment process via Amazonpay.
Amazon Pay:
The cookie is used for payment transactions via Amazon.
CSRF token:
The CSRF token cookie contributes to your safety. It strengthens the protection of forms against unwanted hacker attacks.
Cloudflare cookie:
This cookie is used to accelerate content delivery.
ACRIS Cookie Referrer:
The cookie stores the user's page of origin for further use.
ACRIS Cookie Landingpage:
The cookie stores the originating page and the first page visited by the user for further use.
Origin information:
The cookie saves the page of origin and the first page visited by the user for further use.
Activated cookies:
Saves which cookies have already been accepted by the user for the first time.
Marketing

Marketing cookies help the shop operator to collect and evaluate information about the behaviour of users on their website. This enables a more appropriate customer approach.

Microsoft Advertising:
The conversion and tracking tool "Bing Ads" of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, is used to store cookies on users' devices. This will enable an analysis of the use of the online offer if users have accessed this online offer via a Microsoft Bing ad.
Google Analytics:
Google Analytics is used for the traffic analysis of the website. Statistics about website activities can be created and read out.
Google Conversion Tracking:
The Google conversion tracking cookie is used to effectively record conversions on the website. This information is used by the site operator to specifically use Google AdWords campaigns.
Facebook Pixel:
The pixel is used by Facebook to display personalized advertising offers to users of Facebook services based on user behavior.
kameleoonVisitorCode:
Data on visitor behaviour and interaction is collected to optimise the website and make advertising on the website more relevant.
Hotjar:
Hotjar cookies are used to analyze users' website activity. The page user is identified via the cookie over several page views and his behavior is analyzed. This allows the web store to be further optimized.
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Yandex Metrica:
Yandex Metrica cookies are used to analyze the website's traffic. Statistics on website activity can be created and read out.
Personalization

These cookies are used to collect and process information about the use of the website by users in order to subsequently personalise content and/or advertising in other contexts.

Criteo Retargeting:
The cookie is used to enable personalized ads on third-party websites on the basis of viewed pages and products.
Doofinder:
The cookie is used to track user interactions with the search function. The data can be used for optimizations of the search function.
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