Help / FAQs
Frequently Asked Questions:
- How long does it take to process my order?
- What are the shipping costs (package delivery times)?
- Delivery to Packstation or Postfiliale possible?
- Which payment methods are offered?
- How do I check my order status?
- How long is the delivery time?
- When does a partial delivery occur?
- What is the process of a return?
- How vouchers work?
- Where is my package? DHL shipment tracking.
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How long does it take to process my order?
Orders placed before 1 p.m. will be dispatched on the same working day.
Provided all products in the order are "in stock".
For products that are not in stock, the expected delivery time is automatically displayed. -
What are the shipping costs (package delivery times)?
Germany (1-2 working days)
Order value from €69,00 free shipping * Order value from €29,00 €5,95 Order value up to €28,99 €6,95 Countries from A-Z:
Austria (2 working days)
Order value from €180,00 free shipping * Order value from €100,00 €6,90 Order value up to €99,99 €16,00 Belgium (2 working days)
Order value from €190,00 free shipping * Order value from €120,00 €6,90 Order value up to €119,99 €17,00 Canada (5-10 working days)
Order value from €900,00 free shipping * Order value from €600,00 €29,00 Order value from €300,00 €59,00 Order value up to €299,99 €89,00 China (8-11 working days)
Order value from €900,00 free shipping * Order value from €600,00 €29,00 Order value from €300,00 €59,00 Order value up to €299,99 €89,00 Czech republic (2-3 working days)
Order value from €250,00 free shipping * Order value from €120,00 €7,90 Order value up to €119,99 €19,00 Denmark (2-3 working days)
Order value from €250,00 free shipping * Order value from €120,00 €7,90 Order value up to €119,99 €19,00 Estonia (3-4 working days)
Order value from €290,00 free shipping * Order value from €170,00 €7,90 Order value up to €169,99 €29,00 Finland (4-6 working days)
Order value from €290,00 free shipping * Order value from €170,00 €7,90 Order value up to €169,99 €29,00 France (3 working days)
Order value from €250,00 free shipping * Order value from €120,00 €7,90 Order value up to €119,99 €19,00 Greece (6-8 working days)
Order value from €290,00 free shipping * Order value from €170,00 €7,90 Order value up to €169,99 €29,00 Hungary (4 working days)
Order value from €270,00 free shipping * Order value from €150,00 €7,90 Order value up to €149,99 €25,00 Ireland (3-4 working days)
Order value from €290,00 free shipping * Order value from €170,00 €7,90 Order value up to €169,99 €29,00 Italy (3 working days)
Order value from €270,00 free shipping * Order value from €150,00 €7,90 Order value up to €149,99 €25,00 Japan (8-14 working days)
Order value from €900,00 free shipping * Order value from €600,00 €29,00 Order value from €300,00 €59,00 Order value up to €299,99 €89,00 Lithuania (3-4 working days)
Order value from €290,00 free shipping * Order value from €170,00 €7,90 Order value up to €169,99 €29,00 Luxenburg (2-3 working days)
Order value from €190,00 free shipping * Order value from €120,00 €6,90 Order value up to €119,99 €17,00 Malta (5-7 working days)
Order value from €290,00 free shipping * Order value from €170,00 €7,90 Order value up to €169,99 €29,00 Netherlands (2-3 working days)
Order value from €190,00 free shipping * Order value from €120,00 €6,90 Order value up to €119,99 €17,00 Norway (4-5 working days)
Order value from €390,00 free shipping * Order value from €290,00 €9,90 Order value from €190,00 €19,00 Order value up to €189,99 €39,00 Poland (2-3 working days)
Order value from €250,00 free shipping * Order value from €120,00 €7,90 Order value up to €119,99 €19,00 Portugal (9 working days)
Order value from €290,00 free shipping * Order value from €170,00 €7,90 Order value up to €169,99 €29,00 Republic of Korea (8-10 working days)
Order value from €900,00 free shipping * Order value from €600,00 €29,00 Order value from €300,00 €59,00 Order value up to €299,99 €89,00 Slovakia (3-4 working days)
Order value from €270,00 free shipping * Order value from €150,00 €7,90 Order value up to €149,99 €25,00 Slovenia (4 working days)
Order value from €270,00 free shipping * Order value from €150,00 €7,90 Order value up to €149,99 €25,00 Spain (4-5 working days)
Order value from €270,00 free shipping * Order value from €150,00 €7,90 Order value up to €149,99 €25,00 Sweden (3-4 working days)
Order value from €270,00 free shipping * Order value from €150,00 €7,90 Order value up to €149,99 €25,00 Switzerland (2-4 working days)
Order value from €390,00 free shipping * Order value from €290,00 €9,90 Order value from €190,00 €19,00 Order value up to €189,99 €39,00 * Note: The amount of shipping costs depends on the order value or the total amount of an order. If, due to a (partial) return, the value of the retained goods falls below the minimum order value required for free shipping, we reserve the right to charge the original shipping costs. The additional charge will be made by offsetting the shipping costs against the refund of the purchase price.
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Delivery to Packstation or Postfiliale possible?
You can send your order to any DHL Packstation or Postfiliale. Simply select the point "DHL Packstation/Postfiliale" at the different shipping address and enter the data. Optionally, you can find the best Packstation or Postfiliale near you by clicking the button [search Packstation/Postfiliale]. Delivery to a mailbox is not possible.
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Which payment methods are offered?
Prepayment ( - 3% )
In the shopping cart, a 3% discount is automatically deducted from the value of goods. We will send you our bank details with the order confirmation email. After receipt of payment, the goods (if completely in stock) will be shipped immediately. With the delivery time information you must add the delay by the payment process (1-2 working days).
PayPal / PayPal Express
In the order process you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. Alternatively, you can directly use the PayPal Express button to access your address data at PayPal. Your PayPal account will be debited upon completion of the order.
Credit card
Your credit card details are transferred to the credit card company by our partner Stripe Technology Europe Ltd and are not stored temporarily. After your legitimation as a legitimate cardholder through the 3D-Secure procedure, the payment transaction is automatically carried out and your card is charged.
Apple Pay
Wir ermöglichen euch eine sichere Zahlung per iPhone, iPad oder Apple Watch. Apple Pay ist für Karteninhaber bei teilnehmenden Banken in unterstützten Ländern verfügbar. Nach der Zahlungsbestätigung auf deinem Gerät wird die Zahlungstransaktion automatisch durchgeführt und deine Karte belastet.
Amazon pay
In the ordering process, you will be redirected to the website of the online provider Amazon even before completing the ordering process in our online store. In order to complete the order process and pay the invoice amount via Amazon, you must be registered there or register first and legitimize yourself with your access data. There you can select the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected back to our online store, where you can complete the ordering process. Immediately after the goods have been shipped, we will request Amazon to initiate the payment transaction. -
How do I check my order status?
Log in to your customer account via 'My account'. If you have made a guest order, this option is not available. In the account you will find under the point 'Orders' the current order status and all other information about your order.
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How long is the delivery time?
If a product is "In stock" the delivery time within Germany is only 1-2 business days. If a product is not in stock in sufficient numbers at our shipping warehouse, it will be ordered for you from the manufacturer. The expected delivery time within Germany is displayed on the detail page of the product and in the shopping cart. For deliveries abroad you have to add the longer delivery time of the packages to the delivery time. If you choose the payment method "Prepayment", the delivery will be delayed by 1-2 business days due to the payment process. If unexpected delivery delays occur, you will be informed separately.
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When does a partial delivery occur?
We always deliver your order in full. If products with different delivery times are ordered, we can make a partial delivery within Germany (the additional shipping costs are 6.95 euros). If the invoice amount per partial delivery is over 69.00 euros, we will cover the additional shipping costs. Partial deliveries outside Germany are not possible.
Please contact us separately if you would like a partial delivery. -
What is the process of a return?
Returns via our: *
>> DHL Returns Portal >> CLICK!How your return works:
- Fill in all required fields in the DHL Returns Portal (available only within Germany) and confirm your details by clicking the [ Next ] button.
- DHL will send the return label directly to you by email.
- You can then open the return label as a PDF document and print it out. Alternatively, show the QR code on your smartphone at a branch, parcel shop, to your delivery driver, or at a Packstation. DHL will print the label for you.
- Please pack the products carefully and use an outer box. Affix the return label clearly visible to the parcel (preferably remove or cover the old shipping label).
- You can drop off the parcel at your nearest branch, parcel shop, give it to your delivery driver, or place it in a Packstation. Thank you!
- Once your return has been received by us, a credit note will be issued and sent to the registered email address. The refund will be made via your chosen payment method.
- We charge the cost price of €6.90 for the DHL return label. This amount will be deducted from your refund.
* You may use any other parcel service to return your order.
Please send the prepaid parcel to the following address:
scandinavian-lifestyle
- Returns -
Bochumer Str. 96
46282 Dorsten
Germany
IMPORTANT NOTES: Unpaid parcels will generally be refused and cannot be accepted at our shipping warehouse. Direct exchanges are not possible. If you would like a product in a different size or colour, please place a new order and return the original product. If you wish to make a complaint about a delivered item, please use our Complaint Form.Please note that the information on this page does not constitute mandatory requirements for the effective exercise of the right of withdrawal.
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How vouchers work?
BuyVouchers can be placed and purchased in the shopping bag as products. The vouchers (double-sided card / dimensions 21 x 9.8 cm) will be sent by post or in a package with the other products (delivery time 1-2 business days). Alternatively, the voucher can also be sent by e-mail, as a PDF file to print yourself. For the pdf-voucher please leave a short note in the comment field of the shopping bag.
Redeem- Have the voucher code (e.g. LFJAPG4G) available
- Place the desired items (at least in the voucher value or higher) in the shopping bag
- Then press the button [ Edit your bag ]
- Enter the code in the field [ enter voucher code ] and confirm by clicking on the symbol [ > ]
- The voucher is displayed as a position in the shopping bag and the value deducted from the total amount
ConditionsThe voucher can only be completely charged with a single order. A negative order value is not possible, so no partial payment of the voucher value. Also excluded are cash payments of a voucher.
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Where is my package? DHL shipment tracking.
Your package was shipped via . With the >> DHL shipment tracking >> KLICK! you keep your parcel in view and can always check the status of your shipment. You will need the DHL tracking number that you received with the shipping confirmation e-mail.
