Help / FAQs

Frequently Asked Questions:


  • How long does delivery take?

    Germany:  1-2 working days
    Austria and Benelux:  2-3 working days
    Europe and International:
    (depending on country of delivery)
    3-21 working days

    Your order will be shipped by  

    Usually orders until 12 a.m. (CET) will be shipped the same business day. If a product has a longer delivery time, this will be indicated on the detail page of the product and in the shopping bag (see additional information…).

    DHL note: Due to the corona pandemic, there may be delays in parcel delivery in individual cases.

  • How much are the shipping costs?


    Order to €48.99 €4.95
    Order of €49.00 free shipping


    Order to €149.99 €12.00
    Order of €150.00 free shipping


    Order to €199.99 €14.00
    Order of €200.00 free shipping


    Order to €299.99 €19.00
    Order of €300.00 free shipping

    Europe not EU

    Order to €349.99 €24.00
    Order of €350.00 free shipping

    Worldwide (partially restricted)

    Order to €799.99 €59.00
    Order of €800.00 free shipping
  • Delivery to Packstation or Postfiliale possible?

    You can send your order to any DHL Packstation or Postfiliale. Simply select the point "DHL Packstation/Postfiliale" at the different shipping address and enter the data. Optionally, you can find the best Packstation or Postfiliale near you by clicking the button [search Packstation/Postfiliale]. Delivery to a mailbox is not possible.

  • Which payment methods are offered?


    Prepayment ( - 3% )

    You will receive a 3% discount on the value of the goods. All information for the transfer will be sent to you with the order confirmation e-mail. The transfer must be made in EURO. After the receipt of payment, your goods will be shipped immediately (if in stock completely).

    PayPal / PayPal Express

    In the order process you will be redirected to the website of PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. Alternatively, you can use the direct PayPal Express button to access your address details on PayPal. Your PayPal account will be charged with order completion.

    Credit card

    We accept VISA and MasterCard. Your personal data will be transmitted using the latest encryption methods and will not be cached. Most credit card providers still require a second security code (3-D Secure) for online payments. Your credit card account will be charged with order completion.

    Amazon pay

    In the order process you will be redirected to the website of Amazon before completing the order process in our online shop. To be able to process the order and pay the invoice amount via Amazon, you must be registered there or first register and legitimize with your access data. Then you can choose the delivery address and payment method on Amazon, confirm the use of your data by Amazon and the payment order to us. After that, you will be redirected to our online store, where you can complete the order process. Your amazon account will be charged after the order has been shipped. Orders with a longer delivery time will be charged 7 days after the order.
  • How do I check my order status?

    Log in to your customer account via 'My account'. If you have made a guest order, this option is not available. In the account you will find under the point 'Orders' the current order status and all other information about your order.

  • How long is the delivery time?

    If the item is in stock, the delivery time is only 1-2 business days within Germany. If a product is not in stock at our warehouse in sufficient numbers, it will be ordered for you. The expected delivery time within Germany is displayed on the product detail page, in your shopping cart and in the order confirmation e-mail. For deliveries abroad you need to add the longer running time of the packets. You will be notified separately when unexpected delays occur.

  • When does a partial delivery occur?

    Usually we ship your order completely. If products are ordered with different delivery times, we can make a free partial delivery within Germany. Please contact us separately if you want a partial delivery. Free partial deliveries are not possible outside of Germany.

  • What is the process of a return?

    Free return through our DHL Returns Portal within Germany:
    Please, use our: >> DHL Returns Portal >> CLICK!

    Process of a return:

    • Fill in all fields in the DHL Returns Portal and confirm your details with the [Next] button.
    • Now you can open the return label as a PDF document and print it out.
      Alternatively, you can show the QR code with your smartphone at Deutsche Post offices, parcel carriers, parcelshops or packstations of DHL to print the label.
    • Please pack the products carefully - preferably in the original packaging and stick the DHL return label clearly visible on the package (if possible, remove or stick over the old package label).
    • You can hand over the package at the nearest Deutsche Post offices, parcel carriers, parcelshops or packstations of DHL. Many Thanks!
    • Once your return has arrived, a credit note will be issued and sent to the registered email address. The credit amount will be refunded via your chosen payment method.

    Note: A direct exchange is not possible. If you wish a product e.g. in a different color or size, just make a new order and send back the other product. If you want to complain about a delivered product, please use our complaint form.

    Please send returns from abroad at your own expense to:
    Bochumer Str. 96
    46282 Dorsten

    Please note that the information on this page does not constitute a mandatory requirement for the effective exercise of the right of withdrawal.

  • How vouchers work?


    Vouchers can be placed and purchased in the shopping bag as products. The vouchers (double-sided card / dimensions 21 x 9.8 cm) will be sent by post or in a package with the other products (delivery time 1-2 business days). Alternatively, the voucher can also be sent by e-mail, as a PDF file to print yourself. For the pdf-voucher please leave a short note in the comment field of the shopping bag.

    • Have the voucher code (e.g. LFJAPG4G) available
    • Place the desired items (at least in the voucher value or higher) in the shopping bag
    • Then press the button [ Edit your bag ]
    • Enter the code in the field [ enter voucher code ] and confirm by clicking on the symbol [ > ]
    • The voucher is displayed as a position in the shopping bag and the value deducted from the total amount


    The voucher can only be completely charged with a single order. A negative order value is not possible, so no partial payment of the voucher value. Also excluded are cash payments of a voucher.

  • Where is my package? DHL shipment tracking.

    Your package was shipped via  . With the >> DHL shipment tracking >> KLICK! you keep your parcel in view and can always check the status of your shipment. You will need the DHL tracking number that you received with the shipping confirmation e-mail.