Are delivered products damaged, defective or you have received a wrong product, you can complain this here. Please use the complaint form (see below) and send us the following information:
Your order data In addition to your name and the email address, we need the order number and the article number of all affected products. The numbers can be found in the order confirmation e-mail or on the invoice.
Exact error description and suggested solution Give us a brief description of what the error or defect is and select a proposed solution (replacement delivery; credit note; price reduction).
Send photos Document the defect with meaningful photos and send us these with the complaint form. Alternatively, you can send the photos by email to email@example.com (subject: your order number). Due to the photos in most cases no return is necessary.
Your complaint will be processed by us within 24 hours (Mon.-Fri.) And you will receive feedback on the following procedure.
Thank you for your assistance!
Trusted Shops Reviews Toolkit: 1.1.7
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The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
The cookie makes it possible to make a wish list available to the user across sessions. This means that the wish list also remains valid for several browser sessions.
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Google Conversion Tracking:
The Google conversion tracking cookie is used to effectively record conversions on the website. This information is used by the site operator to specifically use Google AdWords campaigns.
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Data on visitor behaviour and interaction is collected to optimise the website and make advertising on the website more relevant.
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The cookie is used by Google AdSense to promote advertising efficiency on the website.
Yandex Metrica cookies are used to analyze the website's traffic. Statistics on website activity can be created and read out.
Google Tag Manager:
The cookie is used by Google Tag Manager to track and store conversions.
Statistics cookies help the shop operator to understand how visitors interact with the web pages by collecting and evaluating information anonymously.
Google Analytics is used for the traffic analysis of the website. Statistics about website activities can be created and read out.
These cookies are used to collect and process information about the use of the website by users in order to subsequently personalise content and/or advertising in other contexts.
The cookie is used to enable personalized ads on third-party websites on the basis of viewed pages and products.
The cookie is used to track user interactions with the search function. The data can be used for optimizations of the search function.
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