If an ordered product is damaged or defective, you can complain about this one.

For this we need your help:

  • Please send us a brief description about how the error / defect occurred.
    Simply use the following complaint form.

  • Document a defect with descriptive photos. Please send the photos with your order number by e-mail to

  • After you send us your complaint, the request will be examined as soon as possible. You will receive feedback on how to proceed within 24 hours (working days).



The fields marked with * are required.


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