Return


Free return through our DHL Returns Portal within Germany:

>> DHL Returns Portal (Click here!)


Procedure of a return:

  • Fill out the fields in the DHL Returns Portal and click the [Next] button. Then you can open the return label as a PDF document and print it.

  • Please pack all items carefully - preferably in its original packaging and stick the return label clearly visible on the package. (If possible, remove or tape over the old shipping label)

  • The package can be handed in to a packing station, the nearest DHL office or you leave it to the DHL delivery man. Thank you!

  • When the return arrives, a credit is created. The credit amount will be refunded via the payment method you previously selected.


NOTE: A direct exchange is not possible. If you want a product in a different color or size, you simply make a new order and return the other product back to us.

(Please note that the above information does not constitute mandatory requirements for the effective exercise of the right of withdrawal.)


If you do not want to use the DHL Returns Portal, or have questions about your return, please fill out the following form:

Return

 

The fields marked with * are required.

 

 
 
 
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