Returns through our DHL Returns Portal within Germany:
Process of a return:
- Fill in all fields in the DHL Returns Portal and then click the [Next] button.
Now you can open the return label as a PDF document and print it out.
- Please pack the products carefully - preferably in the original packaging and stick the DHL return label clearly visible on the package (if possible, remove or stick over the old package label).
- You can hand over the package at the nearest DHL or post office, a Packstation or at your DHL courier driver. Many Thanks!
- Once your return has arrived, a credit note will be issued and sent to the registered email address. The credit amount will be refunded via your chosen payment method.
Note: A direct exchange is not possible. If you wish a product e.g. in a different color or size, just make a new order and send back the other product. If you want to complain about a delivered product, please use our complaint form.
Please send returns from abroad at your own expense to:
Bochumer Str. 96
Please note that the information on this page does not constitute a mandatory requirement for the effective exercise of the right of withdrawal.